For all Returns & Exchanges, The process begins here!
Our goal is to make sure you are completely satisfied with the items
you order and your experience with Mursaki.com.
 
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
Please note, that ALL items must have their
original tags attached, be unworn and unwashed.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

 

Please note that all returns must have a Return authorization number (RA#), You can request an RA# by filling out this form (to the left or down below). When we receive your request, if your return is approved we will issue an RA# by email.
 
Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.

 

All Returns must be shipped to:


BLUE GENIUS GROUP, LLC

C/O RETURNS DEPARTMENT RA # _________

11660 CHURCH ST SUITE 750

RANCHO CUCAMONGA, CA 91730


POLICY

 

• ALL RETURNS MUST HAVE AN RA#(return authorization number) CLEARLY WRITTEN ON THE OUTSIDE OF THE BOX

 

• Any returns or exchanges that show up without an RA# can not be entered into our system, and therefore will not be processed. 

 

• You will be responsible for paying postage on any returns or exchanges.

 

• You will have 15 days from delivery of your package to file a return claim with customer service. 

 

• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.

  

• If the item was purchased at an event, expo, pop-up shop, or any other special event, we do not accept any returns or exchanges for these items.

 

• Refunds for store credit only. 

 

• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. We can not ship out the replacement item until our warehouse receives the item being returned. 

 

• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. We can not issue credit until the return has been received by our customer service. 

 

• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

 *Additional limitations may apply.